Support
Get help with a DearPlay game.
To help us resolve your issue quickly, include the name of the game, your device model (for example, iPhone 15 or Pixel 8), its operating system version, and a short description of what happened. A screenshot helps.
Frequently asked questions
How do I restore a purchase?
Open the game and choose Restore Purchases in its settings. Make sure you're signed in with the same Apple Account or Google account you used to buy it.
How do I request a refund?
Purchases are handled by Apple and Google, so refunds are requested through them. On iPhone or iPad, visit reportaproblem.apple.com. On Android, follow Google Play's refund instructions.
The game crashes or won't load.
Update the game to the latest version, restart your device, and check your internet connection if the game needs one. If the problem continues, email us with your device details.
How do I ask you to delete my data?
Email us with the name of the game and, if available, the player ID shown in the game's settings. We'll confirm once it's done. See our Privacy Policy for what we collect.
I'm a parent with a question about my child's use of a game.
Email us and we'll help. Our Privacy Policy explains how we handle information from children.